Installs, supports and maintains local area network (LAN), including main file server, other network file servers and gateways, network management software, network operating system software, print serving, hubs, cabling, dial access services and related equipment. Provides LAN administration.
Provides first-level PC installation and support services for end users, including set-up, configuration and maintenance of PCs and LAN connections for the hardware and standard/dedicated software needed for employees to perform their jobs. Provides training for end-users as needed on standard PC software including Windows, GroupWise, Microsoft Word and Excel, Client Access, and remote communications. Provides technical training for peer and entry-level support employees.
Installs and maintains the email system and serves as primary contact person. Supports security technologies as it relates to clients and servers. Provides purchasing support for PCs and network equipment as requested. Maintains current hardware/software audits to ensure the enterprise is in compliance with all licensing agreements. Performs PC and network-related hardware/software product evaluations, as requested.
Maintains service level agreements with various end-user departments and enterprise business units. Identifies potential areas where policies/procedures require development or change. Analyzes existing methods and develops alternatives to increase operations and production efficiency.