Develops understanding of application and infrastructure availability criteria while learning to identify potential impacts to the business.
Develops knowledge of AIS Notification processes, procedures, tools, and controls for service delivery and service support functions.
Change and Problem Management:
Develops understanding of the Change Management process as it relates to batch, online and infrastructure activities.
With guidance and direction, assists senior team member on simple or less complex change activities and releases of business applications working in concert with Production Services and/or IT representatives to ensure timely, effective installation.
Acquires knowledge of Problem Management tools and gains skills to assist in resolution and recurrence avoidance of service incidents.
Under direction, responds to daily operational issues.
With guidance and direction, learns first phase of computer/network infrastructure, environmental hardware and software, and the relationships with related AIS Engineering/Production Services organizations.
Develops functional skills for use on all major systems and service console tools on current installed CPUs.
Manage, maintain, and configure the mainframe and its I/O configuration.
Develops an understanding of job flow procedures, testing relationships, job scheduling and job processing.
Develops knowledge of Mainframe/Midrange/Online scheduling tools to manage and monitor batch jobs for complex business applications.
With assistance from senior staff, learns to proactively monitor and analyze system events to mitigate risk scenarios and ensure stability of applications and computing infrastructure.
Infrastructure/Application Management and Recovery:
Assists senior team members in managing vendors and AIS engineering representatives toward restoration of service for disabled computing infrastructure components and impacted applications.
Develops knowledge of techniques to diagnose and capture documentation for system and infrastructure problems.
Develop significant knowledge of Problem Management tools and assists in resolution.
Develops communication skills used to gather and share accurate and complete documentation.
Become familiar with communication vehicles (Service Center (ISD), e-Mail, Symon Board, broadcasts, documents and shift notes).
Proactively pursues opportunities to enhance personal skill set.
Works with manager to establish performance plan and actively participates in training and coaching support from senior staff members for the management and operating of the computing environment.