IT Operations Manager Duties and Responsibilities
Monitor IT Servers and Systems
One of the primary responsibilities of the IT operations manager is monitoring an organization’s servers, networks, and computer systems for irregularities and performance issues. The IT operations manager assesses system data and error logs, along with user reports, to determine areas for improvement or repair. In this aspect of the role, an IT operations manager may also determine when systems or servers are due for upgrades.
Direct IT Technicians
Another important duty of the IT operations manager is directing the activities of the team members to directly support, maintenance and innovation.
Resolve Help Desk Escalations
IT operations managers may provide direct user support by handling help desk or service desk escalations. If IT operation team members are unable to successfully resolve a user’s issue, the IT operations manager will assess the situation and devise a solution to the problem, which could include equipment replacement or repair if the problem is related to the end user’s hardware or software.
Oversee Upgrades and Installations
IT operations manager support IT department activities while upgrading systems and servers and migrating the organization’s data. They may introduce new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.