Rawlins, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Rawlins, United States
  • Minimum Education:
  • Minimum Experience:
    1,2,3 Year
  • Apply By:
    Dec 16, 2019
  • Job Posting Date:
    Dec 06, 2019
Job Description

IT support relating to technical issues involving Microsoft's core business applications

Support services for Microsoft related technologies: This includes areas such as basic troubleshooting of Exchange, and adds/moves/changes for AD accounts.

Work with the project management team on PC builds and network equipment deployments

Troubleshoot PC connectivity issues.

Troubleshoot network elements including ISP circuits, firewalls, network switches and wireless equipment.

Installation of Microsoft and 3rd party software

Remote access solution (VPN) implementation and support

Document and update the client environment

Escalate service issues when required

Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages

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