IT support relating to technical issues involving Microsoft's core business applications
Support services for Microsoft related technologies: This includes areas such as basic troubleshooting of Exchange, and adds/moves/changes for AD accounts.
Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues.
Troubleshoot network elements including ISP circuits, firewalls, network switches and wireless equipment.
Installation of Microsoft and 3rd party software
Remote access solution (VPN) implementation and support
Document and update the client environment
Escalate service issues when required
Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages