Coordinates, diagnoses and troubleshoots incoming calls non-routine in nature.
Provides support to end users with technical problems and on a variety of issues.
Identifies, researches and resolves technical issues.
Responds to telephone calls, email and personal requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Supports and maintains user account information including rights, security and systems groups.
Maintains, analyzes, troubleshoots and may make repairs to the hardware and computer peripherals as necessary.
May participate in the development of information technology and infrastructure projects.