Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified.
Services and repairs designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required.
Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping.
Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs.
Properly maintains all technical information, FSR's, Expense Reports and Canon property assigned.
Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas.
Possesses good customer communication and satisfaction skills.
Responsible for maintaining the performance of machines to which you are assigned as the primary engineer.
Responsible for maintaining performance at a level which help to achieve the districts overall metric targets.