Diagnoses mechanical, software, network and system failures, using established procedures.
Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications.
Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and recordkeeping.
Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention.
Meets customer demands by providing efficient, responsive and accurate flow of service information.
Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same.
Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested.