Olympia, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Olympia, United States
  • Minimum Education:
  • Minimum Experience:
    2,3,4 Years
  • Apply By:
    Dec 16, 2019
  • Job Posting Date:
    Dec 06, 2019
Job Description

Responsible for taking technical support calls from customers and

troubleshooting to identify appropriate resolution for managed WIFI services.

Diagnose and troubleshoot DHCP, OSI Layer 1 and 2 issues remotely with

both technical and non-technical onsite resources.

Verifies network outages and escalate to appropriate fix agents to ensure timely

resolution (Tier 2, field operations etc.) with a primary emphasis on a

quality first call resolution. Accurately documents problems including

detection information, diagnostic results and repair information by

utilizing the trouble ticketing system, customer portal and network

monitoring tools. Uses multiple software systems and applications to

ensure customer service orders and repair tickets are completed

accurately and on-time. Works on straight forward tasks using

established procedures.

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