Toronto, Canada
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Toronto, Canada
  • Minimum Education:
  • Minimum Experience:
    2,3,4 Years
  • Apply By:
    Dec 16, 2019
  • Job Posting Date:
    Dec 06, 2019
Job Description

Diagnose and troubleshoots end user desktop application issues and provides appropriate solution

Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction

Provides case status updates to management and end-users per service level guidelines

Support and maintain effective relationships with users

Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

Provide support for PCs, laptops, printers, cell phones, and tablets etc.

Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)

Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

Communicates with customers at all levels of technical and non-technical skills sets

Follow all standard operating procedures (SOP) through the effective use of Knowledge management

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