Evaluating the nature of problems related to Gov’t communication systems, incl cell phones.
Walking customers through multi-stage troubleshooting and issue resolution.
Following up with customers to ensure issue has been resolved.
Gaining feedback from customers about performance of communication systems
Reporting on continuous issues that need additional assistance or resources
Assisting in account creation for new users
Coordinating with the service provider to inform users of server related issues.
Creating and modifying lists, libraries and pages.
Managing and auditing a list of active users.
Assisting Gov’t staff with general administrative and programmatic matters as assigned.