Maricopa, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Maricopa, United States
  • Minimum Education:
  • Minimum Experience:
    2,3,4 Years
  • Apply By:
    Dec 31, 2019
  • Job Posting Date:
    Dec 09, 2019
Job Description

Job Responsibilities:

Evaluating the nature of problems related to Gov’t communication systems, incl cell phones.

Walking customers through multi-stage troubleshooting and issue resolution.

Following up with customers to ensure issue has been resolved.

Gaining feedback from customers about performance of communication systems

Reporting on continuous issues that need additional assistance or resources

Assisting in account creation for new users

Coordinating with the service provider to inform users of server related issues.

Creating and modifying lists, libraries and pages.

Managing and auditing a list of active users.

Assisting Gov’t staff with general administrative and programmatic matters as assigned.

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