Answering helpdesk calls, and managing the helpdesk ticketing queue, from the headquarters and remote sites. Documenting ticket resolutions.
Imaging, and installing new workstations, software and associated updates.
Managing a variety of desktops including Windows platforms, Linux, and Apple.
Good troubleshooting skills with a wide variety of 3rd party software.
Providing asset management support and updating the hardware and software inventory application.
Printer, copier, scanner and fax machine maintenance.
Service various smartphone types including BlackBerry, Android, and iOS connected to corporate email.
Strong troubleshooting skills in client server environment.
Assist with maintaining, upgrading and troubleshooting LAN/WAN networks
Traveling to remote sites to provide support, mostly 1mi distance.
Providing software training of desktop applications to the staff as necessary.
Maintain and support company wide tools, such as Antivirus, Track-it, Screen Connect.
Assist with employee account changes in Active Directory, Exchange, and related software.
Supporting remote access VPN users, with laptop, and phone issues.
Willingness to learn specialized software, (Docuware, Biscom, MAS2000, etc.)