California, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    10
  • Job Type:
    Full Time
  • Salary:
    16000-20000,21000-25000,26000-30000
  • Job Location:
    California, United States
  • Minimum Education:
    BA,M.sc,B.sc,MA,MBA,M.com,B.Tech,BCA,MCA
  • Minimum Experience:
    2,3,4 Years
  • Apply By:
    Dec 16, 2019
  • Job Posting Date:
    Dec 06, 2019
Job Description

Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases.

Instruct end-users in the appropriate use of equipment, software, and/or reference materials.

Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.

Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.

Work closely with other team members to identify and suggest resolutions and improvements.

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