Windsor, Canada
Job Detail
  • Industry:
    IT - Hardware
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Windsor, Canada
  • Minimum Education:
  • Minimum Experience:
    2,3,4 Years
  • Apply By:
    Dec 24, 2019
  • Job Posting Date:
    Dec 07, 2019
Job Description

Support all Mary’s Center locations and respond to IT service calls over the phone, teams, and in-person

Answer questions or resolve computer problems for users in person, via telephone or from a remote location

Support and assist in the documentation process of IT governance and HIPAA

Provide support concerning the use of applications, computer hardware, and software, including printing, Skype for Business, OneDrive, Shared Documents, etc.

Manage, monitor, route and document trouble tickets within established and acceptable timeframes

Provide resolution to incident reports and incident requests within an established and acceptable timeframe

Incidents that are not resolvable at first contact are forwarded to the appropriate support team for resolution

Provide written monthly reports response times, resolution times, number of tickets closed to the supervisor

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