Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
Assists with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences.
Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor.
Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process.
Assists with off-site support for firm sponsored functions/meetings.
Performs asset management responsibilities as assigned by supervisor.
Assists with IT tasks related to office moves, buildouts and relocations.
Operates as “remote hands” for other IT functions, such as telecommunications and hosting.
Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
Understands the firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of firm personnel.