Monett, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Monett, United States
  • Minimum Education:
  • Minimum Experience:
    2,3,4 Years
  • Apply By:
    Dec 31, 2019
  • Job Posting Date:
    Dec 09, 2019
Job Description

Can troubleshoot implementation, configuration, networking, or software issues of the Medidata Clinical Cloud specifically eCOA and Medidata Rave EDC or on patient devices (iOS/Android)

Distinguish between application, operating system, network, and hardware problems, with an understanding of IT systems design, analysis, and integration

Ability to Present complex technical information to non-technical audiences

Understanding and leveraging Enterprise Mobility Management software such as AirWatch

Provide users with support on technical, operational, and user/account-related issues, on the phone, via email/ticketing system and/or in-person

Ability to leverage logs and monitoring tools to provide analysis on device and subject compliance as well as troubleshoot product or device issue

Ability to write SQL scripts to extract and update data from databases as well as identify issues

Reproduce technical problems, diagnose causes, identify temporary solutions and communicate status updates to clients

Manage and assist in the development and revisions of Training Presentations, Exercises, Quick Reference Guides and Other Support Materials

Strong Customer Service skills, both telephone and email, with excellent oral and written communications

Ability to work with minimal supervision

Ability to adhere to tight deadlines and clinical protocols and be able to prioritize work based on business and customer demands

Ability to deliver high quality of work keeping in frame support metrics like Customer Satisfaction, Turnaround Times, timely follow-ups, etc.

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