Install, configure and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.
Provide first and second level help desk/desktop support for all IT related technical problems and services.
Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.
Timely and accurate completion of all Call Center data in accordance with IT requirements.
Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
Participate in the evaluation of new products and technologies.