Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware from end users
Respond to requests and issues either in person or over the phone.
Document all steps of remediation in a help desk software environment
Ask questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers and re-mediate any issues
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Configure and setup end users new and re-purposed PCs
Install computer peripherals for usersOur ideal candidate:
