The Software Support Engineer is responsible for ensuring that all technical tasks are completed on time and with quality, being the escalation point for the team, primary contact for all associated teams, and manages the day to day activities of the team. This includes:
manage difficult issues for the team
participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future
analysis of key customer service, new offerings and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the client experience (end user, FI, and internal customers).