New Orleans, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    10
  • Job Type:
    Full Time
  • Salary:
    16000-20000,21000-25000,26000-30000,31000-35000
  • Job Location:
    New Orleans, United States
  • Minimum Education:
    BA,M.sc,B.sc,CA,MA,MBA,M.com,B.Tech,BCA,MCA
  • Minimum Experience:
    1,2,3 Year
  • Apply By:
    Dec 31, 2019
  • Job Posting Date:
    Dec 09, 2019
Job Description



The Help Desk is the single point of contact for all Information Technology (IT) service requests and incidents. It provides first level technical support to all agency staff and is committed to address computer and telecommunication needs by providing the highest level of technical support.





Provide 1st and 2nd level user support for agency users for hardware, systems, and software applications questions.
Log and track calls using Remedy ticketing system and maintain history records and related problem documentation.
Identify problems, investigate causes, recommend and implement solutions to correct common system and user issues.
Escalate complex problems to higher level of expertise within organization.
Communicate with other IT staff as needed to ensure problem resolution and tracking.
Prepare and install computers on the network, perform software installations, log and update trouble tickets and resolve highly complex desktop software issues.
Make routine visits to the various remote sites to prevent potential problems and to address others before they escalate.
Deploy computers to remote sites when necessary, this includes transporting equipment physically or arranging for transportation if not within walking distance.
Complete Inventory Form and acquire employee signature on form upon deployment.
Inventory form to be attached to Remedy ticket immediately upon completion and Remedy ticket to be closed immediately upon successful completion.
Act in the capacity of printer administrator. Replace all toner for all agency printers. The technician will respond to all level 1 incidents (Paper Jams, fuser replacements, Waste kit replacements, etc.)
Assist IT Director with other assignments when necessary
Ghosting of computers to be done when needed
Assist with unpacking of computers and monitors when we receive large shipments.




 

Log and track calls using Remedy ticketing system and maintain history records and related problem documentation.
Identify problems, investigate causes, recommend and implement solutions to correct common system and user issues.
Escalate complex problems to higher level of expertise within organization.
Communicate with other IT staff as needed to ensure problem resolution and tracking.
Prepare and install computers on the network, perform software installations, log and update trouble tickets and resolve highly complex desktop software issues.
Make routine visits to the various remote sites to prevent potential problems and to address others before they escalate.
Deploy computers to remote sites when necessary, this includes transporting equipment physically or arranging for transportation if not within walking distance.
Complete Inventory Form and acquire employee signature on form upon deployment.
Inventory form to be attached to Remedy ticket immediately upon completion and Remedy ticket to be closed immediately upon successful completion.
Act in the capacity of printer administrator. Replace all toner for all agency printers. The technician will respond to all level 1 incidents (Paper Jams, fuser replacements, Waste kit replacements, etc.)
Assist IT Director with other assignments when necessary
Ghosting of computers to be done when needed
Assist with unpacking of computers and monitors when we receive large shipments.
 




 

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