Serving as the primary contact and performing customer service functions for electronic accounts. Respond to requests for assistance from telephone calls, email messages by troubleshooting problems and, when necessary, coordinating solutions with a variety of other technical support staff.
Provide first-level technical support for clients
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with databases, hardware, software, networking, and other computer-related technologies.
Handles problem recognition, research, resolution, and follow-up for routine client problems, referring more complex problems to appropriate support groups when necessary.
Logs and tracks calls using Salesforce tracking software and maintains history records and related problem documentation.
Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.