Responsible for performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers. Will also perform preventative maintenance on hardware.
Accountable for giving accurate and appropriate service to end users at assigned hospital facility.
Will regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operation procedures.
Will ensure that all requests from user are logged and proper procedures are followed.
Responsible for maintaining ticket status and resolution information in BMC Remedy ticketing database.
Accountable for meeting established performance metrics which will be used in performance evaluations.
Will use knowledge of testing and distributing security patches to clients on a regular basis.
May be required to build and maintain standard HHC computing images, as well as pushing software.
Participation in rollouts of new software and hardware to ensure consistency in HHC technical standards.
Regularly tasked with installing, repairing and troubleshooting computer hardware, software and peripherals on both the Windows and Apple platforms.
Will regularly manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Position may require the creating, maintenance and management of PC images.