Bayonne, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Bayonne, United States
  • Minimum Education:
  • Minimum Experience:
    1,2,3 Year
  • Apply By:
    Dec 31, 2019
  • Job Posting Date:
    Dec 09, 2019
Job Description

Manage level 1 service requests from report to resolution

Provide support and services to users, seeking to resolve as many calls as possible at level 1

Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items

Contribute to the continuous process improvement of the Service Desk Area

Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as BMC performance monitoring tools

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