Advanced knowledge of servers/computer hardware and software. Strong knowledge of DNS, including diagnostics with UNIX tools. Expert working knowledge of Linux OS. Expert knowledge of network fundamentals. Advanced knowledge of relevant web services, mail, MBU, Linux, and monitoring applications. Advanced knowledge of MySQL. Drive to continually expand knowledge in the areas of new technological developments and trends. Attention to detail in documenting information and ability to show ownership of follow-through in customer resolutions. Robust problem-solving abilities coupled with a desire to take on responsibility. Strong written and verbal communication skills, bi-lingual skills a plus. Strong presentation skills. Ability to develop and maintain relationships with key external stakeholders at various business levels.