Reporting to the IT Service Desk Supervisor, the IT Service Desk Associate is expected to maintain an air of professionalism in their interpersonal relationships and personal development, exercise confidentiality concerning the affairs of the business, exhibit a desire to learn and the ability to effectively problem solve. There must be a willingness to take direction from the Service Desk team and openly and actively participate in the direction of STERIS values.
This position is responsible for handling Customers walk-ups to the IT Welcome Center for IT support. Limited Tier I activities conducted will include managing the IT loaner equipment with a portion of their time being dedicated to answering phones, live chats and responding to web tickets. Additional responsibilities will include assistance with stock equipment repairs and deploy/retrieve IT equipment as needed. This includes, but is not limited to, support of all of STERIS’ facilities both office and home based.