Bachelor’s degree or 3 years of equivalent work experience
1+ year of experience in Service Desk Support and Customer Service Support.
Ability to demonstrate extensive troubleshooting skills.
Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms.
Knowledge of MS Office 2013 Product Suite with extensive knowledge supporting Outlook.
Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and aircards.
Ability to multitask and function in a fast-paced, high energy environment.
Ability to quickly learn and retain information by means of written and verbal instruction.
Ability to build productive relationships with peers.
Strong verbal/written communication, problem solving, and organizational skills to support an environment driven by customer service and team work.