Pangnirtung, Canada
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Pangnirtung, Canada
  • Minimum Education:
  • Minimum Experience:
    2,3,4 Years
  • Apply By:
    Dec 16, 2019
  • Job Posting Date:
    Dec 06, 2019
Job Description

Responsible for training of newly hired IT Help Desk Support Specialist I ? 

Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment

? Clearly communicate technical solutions in a user-friendly, professional manner

? Provide one-on-one end user training on basic workstation and peripheral device usage.

? Assist Network Technicians

? Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,

? Conduct hardware and software inventory database maintenance and reporting

? Operates the computer system in response to the computer time usage schedule

? Produce output reports for user departments

? Maintain job logs

? Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover

? Reports all hardware and software malfunctions to the proper vendor in a timely manner

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