Responsible for training of newly hired IT Help Desk Support Specialist I ?
Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
? Clearly communicate technical solutions in a user-friendly, professional manner
? Provide one-on-one end user training on basic workstation and peripheral device usage.
? Assist Network Technicians
? Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,
? Conduct hardware and software inventory database maintenance and reporting
? Operates the computer system in response to the computer time usage schedule
? Produce output reports for user departments
? Maintain job logs
? Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover
? Reports all hardware and software malfunctions to the proper vendor in a timely manner