Responsible for maintaining daily procedures regarding Diamond Club members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.
Interacts with all casino related departments.
Promotes positive customer service.
Analyzes computer information as it pertains to the structure of the Diamond Club.
Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
Assists with the resolution of player complaints and problems.
Has view only access to E-Promo account information.
Regular attendance for scheduled work required.
Provides Thoughtful Service at all times.
May perform other duties as assigned.