Efficiently and correctly schedules, reschedules, and cancels patient appointments, procedures and exams using the scheduling system according to department standard work and expectations.
Responsible for contacting patients to pre-register, schedule, or cancel appointments for outpatient procedures that are requested via email, work queue, patient portal, or fax from physicians' office.
Obtains demographic, insurance, and any necessary financial information and accurately records it in the scheduling system based on department standard work and expectations.
Informs self-pay patients of the estimated visit cost and departmental self-pay procedure.
Responsible for obtaining necessary patient information from clinicians or patients directly in order to complete pre-registrations accurately per department standard work and expectations.