Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
Answers phones, responds to inquiries and triages calls to appropriate personnel.
Maintains waiting areas in a neat and tidy condition.
Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
Educates patients about the patient portal and encourages patient participation.
Distributes informational and specialty-specific educational brochures.
Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.